In 2007 I spent a month and a half traveling Australia giving speeches about “why it is a bad idea to poison you customers.” My wife, Julie, and three daughters, Morgan, Olivia and Sydney, went with me. In addition to the meat pies, Foster’e Lager, hiking to the top of Uluru, and counting all the animals that could kill you, I was struck by how often when someone did something nice someone would say, “Good on ya mate.”

Over the years I have tried to replicate that, but I just do not have the right accent. But, I have to say, “Good on ya mate,” to Sammy B to offering to help with “medical bills and related costs associated with the adverse health reactions that you experienced as a result of consuming the French Lentil + Leeks Crumbles.” Here is the email that Sammy B sent to most of my clients on August 12th:

From: daily-harvest support support@daily-harvest.mail.kustomerapp.com Date: Fri, Aug 12, 2022 at 8:55 AMSubject: Following up from Daily Harvest To: _______________________
 
Hi _________, Thank you so much for your patience. My name is Sammy and I’m happy to help answer your questions. We are currently finalizing details with our partners so that we can process your claim as quickly as possible. You can expect further communication regarding next steps within the month of August. If you haven’t done so already, start compiling documentation relating to medical bills and related costs associated with the adverse health reactions that you experienced as a result of consuming the French Lentil + Leeks Crumbles. Let me know if you have any other questions or concerns in the meantime. I’m here to help!

Sincerely,

Sammy B

Care Manager

Of the over 350 clients, most have health insurance, but some with high deductibles or co-pays. There are some that do not have heath insurance or insurance that has not fully paid medical expenses. Thanks to Sammy B at Daily Harvest we are in the process of providing those “medical bills and related costs.”

“Good on ya mate.”