The Chicago Tribune recently published the following article on gross food claims (and quoted me):
When a woman claimed to have found a human finger in a bowl of Wendy’s chili, Denny Lynch was the point man for the giant fast-food chain.
“This was grotesque, gruesome,” Lynch said. An expert at damage control for decades, Lynch went to work. With the help of the local restaurant’s staff and a carefully chronicled record of deliveries from suppliers along the food chain, he was able to prove that the woman was a liar.
Something similar happened when Jim Taylor went after a woman’s claim that she found a mouse drowned in her soup at a Cracker Barrel Old Country Store restaurant.